Outsourced IT Helpdesk Springfield

Outsourced IT Helpdesk Springfield

Outsourced IT Helpdesk for your Springfield business

In the office, on the road, during the day, or at night, your employees depend on optimal network performance and immediate support when and where they need it. From network design and implementation to user support and security management, 25/8 Technology Solution’s Outsourced IT Helpdesk keeps your employees on track and your IT infrastructure operating smoothly.

We are your go-to choice for Outsourced IT Helpdesk.

Outsourced IT Helpdesk - Alexandria, VA

We started as a ‘break/fix’ company in a retail location. After years of fighting ‘IT fires’ we decided to specialise our services and focus on prevention. Our outsourced IT helpdesk serves Springfield. Trust your mission-critical activities such as enterprise-wide security policies for employees, quick reaction times to fight off virus outbreaks and network down emergencies.

We bring your small business the IT services that are generally only available to larger corporations. We specialize in companies that have 5-50 computers, helping the small-to-midsize market achieve that enterprise-grade structure. Small and mid-sized businesses, residential and telecommuting users love us. We are known for reasonable rates and quality customer service, and cater to people who rely on technology as part of their daily routine.

  • Our company is a leading IT outsourcing and helpdesk company serving small businesses in Springfield.
  • We focus on core capabilities of managed IT services, Cloud services and other IT technology services
  • We offer network management/monitoring, 25/8 IT helpdesk support and field technicians
  • We provides fast and reliable IT support to users who need it, when they need it


Ready to see what we can do for your business?

Complete Care is provided for a fixed monthly fee. You’ll never see extra charges for replacement hardware, on-site support, after-hours emergencies, or system upgrades.

CIO-Level Consulting
IT Roadmap maintenance
Network design and implementation
Regular IT reports and performance reviews

Proactive Monitoring and Maintenance
Virus, spyware, malware, spam protection
Mail service status monitoring
Server space and patch management
Server temperature monitoring
UPS management
Internet availability monitoring
Internet traffic filtering
Up to date network documentation

Unlimited Technical Support 24×7
24×7 phone and remote control support
On-site support as needed
On-site emergency response; two hrs or less
Operating system and hardware upgrades
Employee on boarding and termination

Security Management
Security policy template

IT Contract Administration
Hardware and ISP contract renewals
Software license management
Domain name transfers and renewals

Hardware and Software
Hardware and software acquisition

Mobile data, device, and security
Device provisioning
Wireless access controls
Laptop and handheld encryption and pins

Data Backup
Customizable backup intervals
Multisite storage options
Data encryption in transit and at rest
Data retention and archiving
Regular data restoration tests

Why outsource your Springfield Helpdesk to Us?

  • Expertise
    Our team of technology professionals have years of experience and many established vendor relationships to support all of your IT needs in Alexandria, VA.
    Our flat-fee service model ensures that you won't go over budget on your technology support.
    Our network support professionals act quickly to resolve your IT needs. We strive to fix issues remotely, but we can roll onsite quickly to help you if you are totally down.

Kind Words From Our Clients

I just wanted to again express our gratitude for the outstanding job you did on my network. This was our first time doing business with your company. As you know, things looked extremely bleak when we first called your firm. Too many companies over promise and under deliver. However, your customer service and subsequent support has been outstanding.

I want to send a note to thank you and the rest of the 25/8 team for the outstanding job you did in getting our 8 systems back online after our crypto-locker infection. Because of your fast and thorough work, we were able to use our network for the 56 workshop and five general sessions that were held in San Antonio. Everything was flawless after your recovery and implementation of our new security systems.

I want to express my sincere appreciation for your excellent and timely work over the last few years. When I first hired you, my entire network was down. I now entrust my daily operations to your seasoned tech support agents. I have been more and more impressed by your technical work and guidance.