Outsourced IT Helpdesk Alexandria VA
Outsourced IT Helpdesk for your Alexandria, VA business
In the office, on the road, during the day, or at night, your employees depend on optimal network performance and immediate support when and where they need it. From network design and implementation to user support and security management, 25/8 Technology Solution’s Outsourced IT Helpdesk keeps your employees on track and your IT infrastructure operating smoothly.
We are your go-to choice for Outsourced IT Helpdesk.
We started as a ‘break/fix’ company in a retail location. After years of fighting ‘IT fires’ we decided to specialise our services and focus on prevention. Our outsourced IT helpdesk serves Alexandria, VA. Trust your mission-critical activities such as enterprise-wide security policies for employees, quick reaction times to fight off virus outbreaks and network down emergencies.
We bring your small business the IT services that are generally only available to larger corporations. We specialize in companies that have 5-50 computers, helping the small-to-midsize market achieve that enterprise-grade structure. Small and mid-sized businesses, residential and telecommuting users love us. We are known for reasonable rates and quality customer service, and cater to people who rely on technology as part of their daily routine.
- Our company is a leading IT outsourcing and helpdesk company serving small businesses in Alexandria, VA and Washington DC.
- We focus on core capabilities of managed IT services, Cloud services and other IT technology services
- We offer network management/monitoring, 25/8 IT helpdesk support and field technicians
- We provides fast and reliable IT support to users who need it, when they need it
Ready to see what we can do for your business?
Complete Care is provided for a fixed monthly fee. You’ll never see extra charges for replacement hardware, on-site support, after-hours emergencies, or system upgrades.
IT Roadmap maintenance
Network design and implementation
Regular IT reports and performance reviews
Proactive Monitoring and Maintenance
Virus, spyware, malware, spam protection
Mail service status monitoring
Server space and patch management
Server temperature monitoring
Internet availability monitoring
Internet traffic filtering
Up to date network documentation
Unlimited Technical Support 24×7
24×7 phone and remote control support
On-site support as needed
On-site emergency response; two hrs or less
Operating system and hardware upgrades
Employee on boarding and termination
Security policy template
IT Contract Administration
Hardware and ISP contract renewals
Software license management
Domain name transfers and renewals
Hardware and Software
Hardware and software acquisition
Mobile data, device, and security
Wireless access controls
Laptop and handheld encryption and pins
Customizable backup intervals
Multisite storage options
Data encryption in transit and at rest
Data retention and archiving
Regular data restoration tests