Customer Support Help Desk Washington-DC

Do You Have Questions About Customer Support Help Desk in Washington-DC?

Our goal is to support your company’s technology infrastructure so that you can run your business without interruption. We are your go-to source for Customer Support Help Desk in Washington-DC.

 

We offer a fully outsourced technology management platform with no limits on  support and comprehensive security. Our managed help desk support includes all the stuff the other guys don’t consider for one monthly price.

 

We deliver Flat-Rate IT Consulting and Management so you can focus on your business, not your technology.  Our Flat-Rate IT Service lets you spend your time practicing your profession, instead of trouble-shooting issues.

 

Our team returns your focus to your clients by acting as your Virtual IT Department. Like an in-house IT Department, 25/8 is responsible for ongoing system management, technology advice, and help in IT budget forecasting. Our team handles your software updates, monitors system security, manages disaster recovery, ensures data backup and recovery protocols.

Reach out. We respond in 30 minutes or less!

Is your technology doing the job?

We define a few key components that comprise what we consider are some of the mission-critical elements for technology at any firm: continuity, performance, backup, security, and risk mitigation.  Each of these criteria are essentials. Together, they provide the minimum requisite conditions for any successful practice. If you find yourself lacking in one of these areas, or if you just don’t know, you could stand to benefit from an evaluation of your systems.

  • Continuity
    The stability, reliability, and...
    Continuity
    The stability, reliability, and predictability of IT resources at your firm. If you have IT issues that reincarnate every few weeks, or if your Internet connection randomly decides to take a break – you have room for improvement.
  • Performance
    The speed by which...
    Performance
    The speed by which your IT assets operate. Each wasted minute translates to lost revenue. If it takes 15 minutes for Outlook to load, or to reboot your PC, you might need some combination of hardware, software, or services in order for your employees to be able to do their jobs effectively.
  • Backup
    Your firm’s ability to...
    Backup
    Your firm’s ability to backup not just files, but server system state, databases, and other critical engineering. If a firm is only backing up files, they have missed the boat. Also considered is the backup schema and schedule.
  • Security
    Your firm’s physical and...
    Security
    Your firm’s physical and cyber security footprint, which are comprised of hardware, software, training, and services. For small firms, two of your best security assets are a properly setup firewall and centralized antivirus.
  • Risk Mitigation
    Your firm’s ability to...
    Risk Mitigation
    Your firm’s ability to manage and minimize exposure to risk. Risk can take the form of direct loss of revenue, services/IT downtime, loss of reputation, etc. A firm mitigates risk through proper IT and business management.

So… How does your business stack up?

Support Made Smarter

  • Web Gateway Protection
    STOP THREATS AT THE NETWORK’S EDGE, ENFORCE INTERNET USAGE POLICIES, AND PREVENT PHISHING AND OTHER WEB-BORNE THREATS.
  • Complete Policy Controls & Protection
    PREVENT USERS FROM BYPASSING SECURITY CONTROLS. THE TAMPER-PROOF AGENT PROVIDES SEAMLESS USER AUTHENTICATION AND DETECTS ANONYMIZING PROXIES TO ENFORCE POLICIES.
  • Comprehensive Logging & Reporting
    PROVIDES DETAILED REPORTS AD-HOC OR ON A SCHEDULED BASIS FOR TIMELY AND ACCURATE INTERNET USAGE MONITORING.
  • Encrypted Traffic Scanning
    BLOCK MALWARE AND DATA THEFT OVER SSL/HTTPS ENCRYPTED TRAFFIC. DECRYPTS AND SCANS TRAFFIC TO ENSURE CONTENT FILTERING POLICIES ARE APPLIED AND THE NETWORK STAYS SECURE.
  • Online Management
    REDUCE HASSLE AND TOTAL COST OF OWNERSHIP (TCO). OUR MANAGEMENT PORTAL IS AVAILABLE FROM ANY BROWSER, SO YOU DON’T NEED ON-PREMISE MANAGEMENT HARDWARE OR SOFTWARE.
  • Roaming Control
    ENFORCES POLICIES ON REMOTE, OFF-NETWORK USERS, ENSURING THEY ARE FULLY PROVISIONED TO RECEIVE AUTOMATIC AND UNINTERRUPTED PROTECTION.

Learn more about our menu of services for your small business IT Support needs in Washington-DC

OUTSOURCED IT HELPDESK

NETWORK SECURITY SOLUTIONS

DATA RECOVERY

ANTIVIRUS

VIRTUALIZATION

CLOUD COMPUTING

BUSINESS & CONTINUITY PLANNING

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