Average turn-around for repairs vary. Actual timelines will be communicated as best as possible. Repaired components may be available faster if client wishes to expedite shipping (at an additional cost). Replaced hardware is warrantied in accordance with the manufacturer’s warranty. You may be able to upgrade your warranty on selected hardware for an additional cost. We cannot accept returns or refunds after hardware has left our premises. Labor is not refundable, on any project or contract, including pre-paid time. We start your project as soon as we get your approval, therefore Go-Aheads cannot be canceled. Payment is due in full once you approve our quote. We cannot accept checks. 1.5% interest or $10.00, (whichever greater) will be assessed on unpaid balances after 30 days. A storage fee of $50 will be assessed for equipment not claimed within 14 days of service acceptance or declination. Equipment not claimed within 45 days will become the property of onCALL 25/8. We do not take responsibility for clients that experience data loss, so please backup your data. We cannot take responsibility for any downtime that you may experience due to your repair. Loaner systems are available during your repair. All calls are recorded for quality assurance. Any problems after service must be communicated via phone or e-mail within 7 days of service completion. Any promotions or coupons not explicitly denoted on your original work order do not apply to your project and cannot be redeemed after you agree to original service terms as set forth on your contract. We may enforce a limit on the number of free diagnostics any client may receive, beyond the first. We reserve the right to refuse service/ diagnostics indiscriminately.
We cover shipping costs on approved repairs. If you refuse a repair, you will be responsible for round-trip shipping. Price of a repair can vary depending on brand, extent of damage and cost of replacement parts.