The following privacy policy describes the information and privacy practices for onCALL 25/8, services provided at your home or office, retail stores, and call centers. This privacy policy describes how we collect and use your information. All information provided to us may be shared with our parent companies. When you provide us with your personal information, you consent to the information practices described in this policy. This privacy policy may not apply to web sites that are accessible through our website, which may contain links to other sites operated by third parties including, but not limited to, third-party sites that display our trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information. WHAT INFORMATION DO WE COLLECT FROM YOU? We may collect personal information such as your name, mailing address, phone number, email address, credit card number and other billing information. WHEN DO WE COLLECT INFORMATION FROM YOU? While taking advantage of products or services available from onCALL 25/8, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services at your home or office, bring in your product for service, purchase products, contact our call center with a question or concern, initiate a chat session, participate in a sweepstakes, promotion or survey, and / or participate in other activities. HOW IS MY INFORMATION USED? We use the information you provide in order to fulfill requests for services or information; provide customer services; administer sweepstakes, promotions or surveys; offer new products or services; improve the effectiveness of our site, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities. DOES onCALL 25/8 SHARE MY PERSONAL INFORMATION WITH OTHERS? We do not sell or rent your personal information to third parties. We may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, we may share personal information with third parties to perform services such as sending marketing communications, servicing products, conducting research, analysis or administering surveys, sending regular mail and email, processing credit card payments, administering sweepstakes, providing call center services, data storage and hosting services. The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of the agreement with them, they are required to follow the privacy guidelines provided to them and to take reasonable measures to ensure your personal information is secure. We may also share your personal information with companies who have referred you to us for goods and services, or have provided space in their store locations for us to offer its goods and services, or have allowed us to have a presence on their web sites. From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES? Our company is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-out of receiving future marketing communications from us. To change your status with respect to receiving marketing communications, you may 1) Follow the directions on a marketing e-mail or direct mail marketing communication from us. Our marketing communications will tell you how to stop receiving them. 2) Call 703.250.2580 x3 request to opt-out of marketing communications and provide your current contact information. 3) Send an email with your current contact information to info@ONCALL258.COM. If you send an email or letter request, please include your full name, address, phone number and email address and indicate specifically what type of marketing communication(s) (for example, email, direct mail and / or phone) you wish to stop receiving. We will then take the appropriate steps to implement your request to opt-out of receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to ten business days for emails, 30 calendar days for phone calls and six weeks for direct mail. Until the change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related communications such as appointment confirmation calls, billing information or other organization-related communications. In addition, opting out of our marketing communications does not impact your marketing preferences with the our parent company. You must contact our parent company directly if you wish to stop receiving other marketing communications. If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above. HOW DO WE SECURE YOUR PERSONAL INFORMATION? SECURITY Whether you are receiving services or purchasing products in our locations, using our website, having services performed at your location, or contacting the our call center, we have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our abilities. This includes personal information that you provide in order to complete a purchase. We cannot ensure or warrant the security of any information you transmit by email, and you do so at your own risk. Please note: While we are able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information. REMOTE ACCESS We offer remote access service to assist in diagnosing and resolving system issues. This process allows us to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving us permission to log into your computer which may contain personal information. We will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption. DOES WE USE COOKIES OR OTHER TECHNOLOGIES TO COLLECT INFORMATION ABOUT YOU? A cookie is a small data file that a web site or email may send to your browser, which may then be stored on your hard drive. Our web sites and emails may use cookies to create a more personalized user experience for visitors to our site. Cookies simulate a continuous connection — they let us remember information about your preferences and session. Although these cookies may contain a unique user ID, they do not collect or store any of your identifiable personal information. Our web server automatically collects clickstream information such as the address, or URL of the web site that you came from before visiting our webpage, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. We may also use other technologies to track which pages of our site visitors view. This anonymous clickstream data helps us understand how visitors use our sites. HOW CAN I UPDATE MY INFORMATION? We want your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information, call 703.250.2580 x3 or send a request to: info@ONCALL258.COM, If you send an email or letter request, please include your current contact information and the requested changes you would like made. DOES WE COLLECT INFORMATION FROM CHILDREN? We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children. WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION? Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call 703.250.2580 or send a request to: info@ONCALL258.COM WILL THIS PRIVACY POLICY CHANGE? Because we will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post those changes here or in other formats for you to review. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.